December 2017: Red Hawk Supports Local Community
Red Hawk continues to serve the local communities through volunteerism and charitable donations. In the past several months, Red Hawk employees have given their time, collected food and donated Christmas presents.
In September of 2017, Red Hawk partnered with St. Vincent de Paul’s Beans & Bread Center, a homeless day resource center. Since its opening in 1977, Beans & Bread has been serving meals “restaurant style” where guests are seated and served by volunteers. A group of volunteers from Red Hawk stepped up to serve the guests of the Beans & Bread Center and will continue to support Beans & Bread on a quarterly basis.
Red Hawk employees also collected nearly 200 lbs. of canned and dry goods for the Maryland Food Bank during their Holiday Food Drive in November. The Maryland Food Bank collects and distributes food to individuals and families in need – providing over 41 million meals each year. In January, Red Hawk will sponsor an annual volunteer event at the Food Bank where employees sort, prepare and pack food to be distributed to the needy.
Additionally, Red Hawk continues its support of the Salvation Army Angel Tree Program when they adopted eighteen Angels this Holiday Season. Employees selected and purchased gifts to be donated to the “Angel” children including clothing, shoes, coats, books, and toys. The Angel Tree program provides gifts to children in local communities across the country in the hopes of making their Christmas brighter.
October 2017: Red Hawk Hosts Open House in Baltimore
As Duffey Pitzer, Red Hawk’s VP of Sales & Marketing, said, “We have a great team of people here, all with the same goal of providing the industry’s best in customer service.” And did it ever show. On Saturday October, 21st Red Hawk celebrated its customers during a Baltimore Open House similar to last Fall’s Grand Opening event at their new Jacksonville, FL warehouse.
Customers and their families toured the facility and enjoyed a great afternoon with the Red Hawk staff, including personnel from sales, customer service and operations. Nearly 200 people experienced the Red Hawk culture firsthand, and had the opportunity to ask product and technical questions, mingle with the RHOX Garage team, play games, and if lucky win some great prizes.
We trust that all of the Dealer Partners who attended clearly see what we stand for — Red Hawk. Good people. Great parts.
August 2017: Red Hawk Strengthens Administrative Team
Red Hawk’s promise to deliver “Good People, Great Parts” continues, with the announcement of two internal staff improvements to our existing team of committed professionals. These most recent changes are in keeping with our ultimate commitment to provide the industry's finest service and support to insure satisfaction to our valued dealer partners.
Jen Wollschlager has been promoted to Customer Service Manager. As a standout member of the customer service team for the past five years, Jen has consistently delivered impressive professionalism, conscientious attention to detail and a cooperative demeanor with each of her contacts. Jen will take on full responsibility for the Customer Service group.
Susan Thomas was newly hired in May as the Accounts Receivable and Credit Manager. Susan has an accomplished background in receivable and credit management, and will use this expertise as she oversees invoicing, credit extension and collection efforts for Red Hawk.
Both employees will work in conjunction with the dedicated efforts of the sales team, building and contributing to our valued dealer partnerships going forward.
June 2017: Red Hawk Hires Outbound Operations Manager
Red Hawk is excited to welcome Neil Zarsona as the Outbound Operations Manager at the Maryland facility. Recognized for his keen attention to detail and willingness to go above and beyond for the customer, Neil is an excellent addition to the Red Hawk team. Neil's focus will be on the pick, pack, and ship operations, with an added concentration on order accuracy and timeliness.
“Red Hawk is a great organization with a family atmosphere. I joined Red Hawk earlier this year and it has been an exciting journey already. 12 years of experience in Operations Management has taught me to value customer centric companies – Red Hawk fits the bill. I’m excited not only about working with this team, but also about the future of the company.”
April 2017: Tim DeWitt Joins Red Hawk Sales Team
Red Hawk proudly welcomed Tim DeWitt to their Outside Sales team in April of 2017. Tim’s solid industry expertise and relationship-building talents will be a strong addition to Red Hawk’s expanding West Coast presence. When asked about his plans for complementing the customer-centric culture of the Red Hawk team, DeWitt states, “I’ve been in the business for over 25 years (and) worked for some of the biggest suppliers in the industry. I understand the difficulties faced by dealers, including the need for quality parts, service/repair and accessories at decent prices. I love that Red Hawk is focused on helping the dealers succeed, not on pushing product; it’s refreshing and not common in this industry. It is great to be part of the Red Hawk team.”
Lending to his unique understanding of dealer challenges and goals, Tim comes to Red Hawk with a decade of experience as the owner/operator of Apache Golf Car Company, a full-service Club Car and Columbia Par Car dealership in Mesa, AZ. Tim enjoyed hands-on involvement in all technical aspects of the custom, owner-specific builds in which Apache Golf Cars specialized, as well as performed research and development for motor and controller manufacturers. After selling the thriving dealership, Tim got deeper into product R&D and testing, working with several large manufacturers and distributors.
Red Hawk is excited to add Tim’s expertise to their growing team of responsive Outside Sales Representatives.
April 2017: Brian Olecki Promoted to Director of Operations
Brian Olecki joined the Red Hawk Team in 2016 as Red Hawk expanded their distribution to Jacksonville, Florida. Brian brings a comprehensive background in operations management and logistics that he acquired over his 13 plus years in distribution. Directing Red Hawk’s fulfillment network, Brian will be focusing on prompt accurate delivery, improved packaging, logistics, and driving efficiencies throughout the organization.
“I am very excited to be leading Red Hawk’s fulfillment operations. We aspire to provide industry leading fulfillment services to our customers using innovative warehousing and logistics strategies across our distribution network. Delivering a superior customer experience is integral in growing our business and we are dedicated to that goal.” Olecki said.
March 2017: Red Hawk Helps Fight Hunger
Red Hawk values good people, great parts and giving back to the community. In March 2017, Red Hawk volunteered at two nonprofit hunger-relief organizations, Maryland Food Bank and Feeding Northeast Florida (FNEFL). Both act as central hubs that connect and distribute food across their state to smaller hunger-relief agencies like shelters, food pantries, faith-based organizations and schools.
The Red Hawk team donated more than 300 hours over 4 separate days of service at the food banks. The employees prepared food, sorted donated non-perishable and perishable food, made “backpack lunches” for school-aged children and created personal care item kits.
Red Hawk intends to develop their partnerships with the food banks and local food pantries by committing to quarterly volunteer events and working to secure food for their local communities.
February 2017: Red Hawk Introductes the Industry's Only Steel Belted Radial Tire
Red Hawk is proud to bring to the market the new RHOX Road Hawk 205/65R10 Steel Belted Radial Tire. This tire will revolutionize the industry; finally giving golf car owners the exceptional ride quality they deserve. The RHOX steel belted radial offers superior ride comfort, better wear resistance and decreased rolling friction leading to long run time. Red Hawk prioritized the need for this street design tire to meet golf course approval. 2017 will bring the expanded development of the steel belted radial line in a 205/55R10 size.
January 2017: Employee Promotions Announced
Duffey Pitzer promoted to Vice President of Sales & Marketing. Duffey is a 25-year veteran in the golf car industry. He joined Red Hawk in 2007 after owning and operating a golf car dealership for 15 years. Duffey’s focus is to provide industry leading customer service. He will lead the inside & outside sales teams, the marketing team and collaborate with the product development team for Red Hawk.
Charlie Neuman promoted to Outside Sales Manager. Charlie joined Red Hawk in 2014 with over 20-years in the golf car industry. He has experience running his own golf cart dealership as well as long tenure with E-Z-Go. Charlie will lead the Outside Sales Team while continuing to focus on new business development and growing the Red Hawk value proposition throughout the marketplace.
Amanda Ibex promoted to Sales Operations Manager. Amanda joined the Red Hawk team in 2010 with a background in sales, marketing and customer service. She will continue to work closely with the sales and marketing team in a leadership position to ensure customer satisfaction.
Rhonda Cadorette promoted to Director of Purchasing & Technology. Rhonda joined Red Hawk in 2004, working in many roles through the years and gaining industry, system and process knowledge. Rhonda will lead the purchasing and technology departments continuing to develop Red Hawk’s internal and external systems and improve processes.
December 2016 : Red Hawk Elf Night Volunteers
For the third year in a row, Red Hawk adopted several Salvation Army Angels, children in need of basic goods at Christmas.
Employees collect clothing, shoes, coats and toys for Angels as well as having an additional shoe and coat drive. After collection, volunteers participate in the Salvation Army Elf Night, where they provide hands, energy and people to organize and allocate all of the donated items received from the community to each Angel.
Red Hawk believes in giving back to the community and their employees are happy to help provide families with the items they want and need during the holiday season.
November 2016 : Greg Bradley Joins Red Hawk Sales Team
Red Hawk LLC introduced Greg Bradley to the Red Hawk sales team in April of 2016. Greg’s focus is to uphold and cultivate relationships between Red Hawk and dealers as the company grows throughout the marketplace. Bradley’s experience includes several years working in outside sales and marketing roles for companies such as Harley Davidson, E-Z-Go, Bombardier and Yamaha Motorsports.
“I am excited and fortunate to have the opportunity to join the Red Hawk team. This is a company that displays absolute passion for the industry we serve and the individual dealer/distributor who partners with us,” Bradley said.
“Working in the recreational and utility product business for almost 29 years, I helped many dealers work through significant fluctuations in their operations and in sales. I hope to share my experiences with Red Hawk dealers and help each of them achieve continued growth for the next several years.”
Watch how the Jacksonville, Florida warehouse came together:
September 2016 : Red Hawk Announces the Opening of a New Facility in Jacksonville
Red Hawk is opening a new 35,000 square foot distribution center in Jacksonville, Florida in order to increase customer service and decrease shipping times to the Southeast.
“We are investing in the future by expanding our distribution footprint. Our warehouse has been secured, staff has been hired, and inventory is being received.” says Duffey Pitzer, Red Hawk Sales Manager. Orders will begin shipping from this facility in the Fall 2016. The new Distribution Center will carry all 3,000+ parts and accessories included in the Red Hawk and RHOX product lines.
The new Florida distribution center is a big step in Red Hawk’s continued efforts to provide the best customer service in the industry. Red Hawk is a family owned and operated wholesale supplier of top quality parts and accessories to dealers.
July 2016 : Baltimore Benefits from Red Hawk Volunteerism
In 2014, Red Hawk began a partnership with Business Volunteers Maryland to expand their reach in the community. Business Volunteers is a nonprofit that makes strategic connections between businesses and nonprofits in Central Maryland.
Through this partnership, Red Hawk has participated in several community service projects. During the holiday season the company sponsors several families in need and organizes a coat and shoe drive in conjunction with The Salvation Army of Central Maryland. In addition, Red Hawk has partnered with Blue Water Baltimore for the last two years in an ongoing effort to restore the quality of Baltimore’s rivers, streams and harbor to foster a healthy environment, a strong economy, and thriving communities. Over three separate days of service in April, Red Hawk employees planted 33 trees and removed 4,430 pounds of trash from Baltimore streets and waterfront resulting in $4,634 of volunteer time being infused into the community.
September 2014 : Charlie Neuman Joins Red Hawk Sales Team
Red Hawk LLC announced that Charlie Neuman has joined the Red Hawk sales team and will focus on new business development and growing the Red Hawk value proposition throughout the marketplace. Neuman, a 20-year veteran of the golf car industry, has experience running his own golf cart dealership as well as long tenure for E-Z-Go.
Charlie joins Red Hawk’s sales team with a focus on field sales. “It is our goal to have a Red Hawk representative visit with golf cart dealers to identify areas where Red Hawk can provide value and to further increase our commitment to customer service. I have known and worked with Charlie for over a decade. Charlie provides a level of commitment and industry experience that makes him a perfect fit for this position with Red Hawk. We could not be more excited to have him join the team,” said Gillet Boyce from Red Hawk.
“I am thrilled to join the Red Hawk team and work with a first-class group who is passionate about the customers they serve and the business they support,” Neuman said.
After a fast-paced early career with Black & Decker, Neuman joined E-Z-Go in 1994 and served in numerous roles ranging from a fleet sales representative to Six Sigma black belt to regional branch manager. After a successful 16 years with E-Z-Go, he resigned to start his own golf car dealership, Triangle Golf Cars in Raleigh, NC, which he ran full-time until last year when he joined Sunbelt Outdoor Products, a division of Deere & Company. At Sunbelt, Neuman has successfully stabilized the marketing of a full line of ag, turf and industrial aftermarket parts to a global, two-step distributor group while uncovering new growth opportunities.
“In 20 years in the golf car business, I have seen the industry evolve while conducting business from both an OEM supplier and dealer point of view. I look forward to translating this industry experience into continued success for Red Hawk and its customers for many years to come.”